Delete my account
From here you can ask us to delete your account and your personal data without having to log in. It applies to your website and app account, which is the same one.
How it works
- Enter the email address of your account and confirm that you want to delete it.
- If there is an account with that email, we will send you a confirmation link that is valid for 48 hours.
- Open the link and click "Delete my account". We delete it right then and confirm it to you by email.
If you have an order in progress, we keep your request and delete the account automatically as soon as the order is closed. You don't need to do anything else. In any case, the maximum period is 30 days.
What we delete
- Your account: login and profile data (name, email, phone and date of birth).
- Your saved addresses, your basket, your wish lists, your unfinished orders and your back-in-stock alerts.
- Your open sessions on the website and in the app, on all your devices.
- Your newsletter subscription and your contact in our email tool: you will stop receiving our emails.
What we keep and why
- Orders and invoices: we keep them for the period required by law (6 years), only to meet our tax and accounting obligations.
- Reviews and comments: product reviews and blog comments stay published, but only with your first name. Satisfaction surveys are kept without any of your data.
- Gift cards: the balance is tied to the code, not to the account, so it remains valid.
App: the app uses the same account as the website. When you delete it, you are logged out of the app; if you like, you can uninstall it afterwards.
Do you have questions, or no longer have access to that email? Write to us at info@maquibeauty.com.
